HART's Response to Slow the Spread of COVID-19

HART has implemented an enhanced disinfection regime to help slow the spread of COVID-19

HART is committed to the safety of all our employees and riders. In accordance with CDC guidelines as well as local and state health departments, HART has taken the following steps to help reduce the spread of COVID-19:

• HART continues to disinfect the fleet, transit centers, amenities and work areas with aerostatic foggers - daily.
• HART provided onsite COVID-19 testing for all employees. 
• HART is communicating with all employees and customers to practice CDC recommended good hygiene and social distancing.
• HART is providing gloves, hand sanitizer, and face masks to frontline employees on a daily basis based on availability. Safety shields on fixed-route vehicles provide a barrier to reduce contact.
• Customers are REQUIRED to wear face coverings onboard HART vehicles. HART is providing FREE face coverings to customers at the Marion Transit Center, University Area Transit Center and via Transit Supervisors.
• HART is running a temporary reduction of hours for transit service. HART is operating at 95% of normal service level.
• Audio announcements and on-board seat signage have been installed to encourage staggered seating among riders. The bus destination signs on the outside of all HART buses display “Masks Required” 
• HART is offering alternative work schedules if the job function allows the employee to do the following: flexible/staggered work schedules, reduced work schedules and remote working.
• HART operators are continually notified to contact the HART Operations Control Center (OCC) immediately to report if their transit vehicle is too crowded or other potential COVID-19 safety concerns. Responses may involve dispatching appropriate personnel, contacting emergency services, sending a swap vehicle, or sending a plug bus along the route.

While we remain committed to serving those who serve us, HART asks customers and employees to exercise personal responsibility and follow the CDC recommended guidelines.

HART Announces Additional Reduction of Transit Service Temporarily

UPDATE: 6.08.2020 - TECO Line Streetcar service is being extended until 11 PM, seven days a week, beginning Friday, June 12, 2020. Streetcar service currently ends at 9 PM due to conditions related to the COVID-19 pandemic.

HART is announcing an additional reduction in bus service levels beginning Wednesday, April 22, 2020. The additional bus service alterations follow a reduction in HART bus, van, and streetcar levels enacted on April 1, 2020 and is an effort to maintain service reliability during the COVID-19 pandemic. 

Modified Sunday Service flyer in English / Spanish

HART Operating Service for Essential Trips:

HART is currently operating all modes of transit on a Sunday service schedule with regular fares. Beginning April 22, 2020, HART will be further adjusting the following routes in order to provide additional buses on higher-ridership routes to maintain safe rider capacity, while staggered seating/social distancing is in place.

Express Bus Services that WILL NOT OPERATE:

• Routes 20X, 24LX, 25LX
• Routes 60LX
• Route 75LX (not operating as of April 1, 2020)

Express Bus Services that WILL OPERATE:

• Route 360LX
• Route 275LX: Service operating ONLY between the Wiregrass Park-and-Ride and the University Area Transit Center

HART Customer Service Centers will remain open. It is recommended riders travel for essential purposes only. HART is NOT an emergency transportation provider.

Any adjustments will be made as needed based on changing conditions.

HARTPlus Operating Regular Service for Essential Trips:

All HARTPlus subscriptions are continuing to be placed on hold until further notice. HARTPlus Customers must book their trips on demand.

It is recommended that HARTPlus customers cancel any rides that are not necessary, and prioritize reservations for essential or emergency purposes only. Trips can be canceled by calling Customer Service (813) 254-4278 at least two hours in advance. Please call your destination to confirm they are open before boarding, as many community facilities and events have been canceled or closed.

Streetcar Reduced Hours:

The TECO Line Streetcar System service will continue to operate the regular Weekday and Weekend schedule, however, service will continue to temporarily end at 9:00 PM nightly.