Tuesday, February 14, 2017

Share Your Love Story for a Chance at a FREE Streetcar Wedding!

The Streetcar makes an intimate and historic venue!
Recently engaged and looking for a historic and intimate venue to get married to your significant other? Better yet, at no cost?

The TECO Line Streetcar System wants to make a couple's dreams come true!

Have a great love story to share? We want to hear it! Share your story with the TECO Line Streetcar System Facebook page and you could be chosen to receive a FREE* streetcar charter and party/bar setup on us!

Love stories must be submitted by February 28, 2017 to be considered. *Streetcar charter date, length, itinerary, etc. will be determined after meeting with the selected couple. Expenses such as an officiant, decorations, etc. are the responsibility of the selected couple.

The historic TECO Line Streetcar System has been lucky enough to be a part of a number of couple's big days. Serving wedding reception venues such as the Florida Aquarium, The Ritz Ybor, The Vault, and more, the TECO Line Streetcar System is also perfect for wedding reception transportation, as well as, wedding party photos.

Those interested in streetcar charters can visit the Group Travel page on the TECO Line Streetcar website.

Share your Streetcar Love Story by Feb. 28th!

Monday, February 13, 2017

Survey Shows High Marks in Customer Satisfaction for HART!

Voice of the Customer Surveys have taken place since 2015.
HART is touting a huge jump in its score on a customer satisfaction survey -- an increase of 128% since August 2015.

These numbers were captured as part of
the agency's fourth wave of Voice of the Customer Scorecard, an initiative designed to gather data which will be used to better understand the customers' opinions of existing service and areas of priority that need improvement.

According to the latest quarterly survey of about 500 HART riders, the public transit system has drastically improved its customer service since conducting its first survey last year. Results of the survey, which was conducted at different times of day, and days of the week on all HART routes to measure customer impressions, indicate that HART is outperforming the national transit industry in customer satisfaction by 28%.

Back in 2015, HART hired TransPro Consulting to conduct surveys gauging rider satisfaction, asking riders whether they would recommend HART service to friends or family.

TransPro has conducted four waves of surveys since 2015, taking place in August and December, speaking to a total of 2,082 customers.

According to TransPro staff, who presented survey results to the HART Board of Directors during its February 6 meeting, HART scored notably high marks for service frequency, bus routes location convenience, and service improvements over the course of the past year.

TransPro also pointed out that HART achieved a Net Promoter Score (NPS) of 48%, a full 36% higher than the transit industry average NPS of 12% for customer satisfaction. Net Promoter Score is a widely used in both the private and public sectors as a customer satisfaction index ranging from -100 to 100 that measures the willingness of customers to recommend a company's products or services to others. It is used as a proxy for gauging the customer's overall satisfaction with a company's service and the customer's loyalty to the brand.

Roughly 95% of customers expressed overall satisfaction with HART service, meanwhile the percentage of customers who felt that the agency's service had improved over the past year increased by 50% in wave four of the surveys. Regarding customer loyalty,
approximately 71% of the riders surveyed in wave four identified themselves as riding five days a week, which is higher than the industry standard. In addition, over 65% of customers in Waves 2, 3 and 4 use HART buses most frequently for work. 

HART will continue to conduct these surveys on a regular, ongoing basis to target specific improvements needed to boost customer satisfaction.

Thursday, February 9, 2017

HART Celebrates Black History Month!

As we celebrate Black History Month, we are frequently reminded of the important role that transportation plays in supporting and sustaining communities of color in today's complex landscape. In celebration of Black History Month, HART has planned several activities to celebrate Black History Month.

Starting this week, all HART fixed route buses will have a seat designated for Rosa Parks, a pioneer in the Civil Rights Movement. Parks, the "Mother of the Civil Rights Movement," will be honored by HART in this fitting tribute by designating a seat on every HART bus. Each of these special seat covers will have a commemorative sign displayed on them, honoring both Parks' legacy and her dedication to the Civil Rights Movement.

HART is designating a seat for Rosa Parks throughout Feb.
More than 180 HART buses will have a seat designated for Rosa Parks. A sign will remind all passengers of Parks' decision to take a stand simply by taking a seat. Parks' non-violent action on December 1, 1955 led to the Montgomery Bus Boycott that culminated one year later with a U. S. Supreme Court ruling guaranteeing access to public transportation.

"Her actions created millions of opportunities for transit users in Hillsborough County who rely on HART to get to work, to get to school and to create the lives they want. HART makes life happen for many folks," HART Chief Administrative Officer Kenyatta Lee said. "Her decision to keep her seat reminds all of us to focus on the larger issues of equality, opportunity and hope for the future."

In addition, HART has also produced a video - HART Generations of Services. This video features three HART retirees who tell their personal stories about how HART has changed through the years and how HART shaped their lives. The video is being played on the monitors located throughout the agency and it is available on the HART YouTube page.

Also, on February 21, HART will host a reception for our retirees at the Robert W. Saunders Sr. Public Library at 5:00 pm. This is a great opportunity to spend time with some great HART pioneers and see the exhibit displayed in recognition of Black History Month.

We're highlighting local African American historical sites!
Public transportation also happens to be a great way to visit local African American historic sites in Tampa.

On social media, we're also highlighting these local African American historical sites and how you can Take HART to Black History!

HART is honored to be able to celebrate the lives of all those who paved the way during this month's activities in recognition of Black History Month.

Wednesday, February 1, 2017

Take HART to Black History!

From Rosa Parks refusing to give up her seat on a Montgomery, Alabama bus, to the "Freedom Rides" throughout the South, public transportation has played a historic role in African American history.

Public transportation also happens to be a great way to visit local African American historic sites in Tampa.

Hop on, as HART Takes You to Black History!
People gather at La Union Mari-Maceo in 1944

Sociedad La Union Mari-Maceo

Just across the street from the HART Administrative Building in Ybor City, is a building which represents the melting pot that is Ybor - Sociedad La Union Marti-Maceo building. The Cuban club was founded by Afro-Cubans in 1900, and served both white and Afro-Cubans excluded from other Cuban and Spanish clubs, until the club was forced to segregate due to local laws. The facility became more than a social club housing events, morphing into a mutual aid society, with self-help activities and a school.

Sociedad La Union Mari-Maceo is located at 1226 East 7th Avenue in Ybor City and is accessible by Route(s) 8,9,12 and the TECO Line Streetcar System.

Central Park
The LIFETILES installation at Perry Harvey Sr. Parl

One of the most culturally and historically rich neighborhoods in Tampa, the area once housed the likes of Ray Charles (he wrote "I found my baby there," in Central Park area,) Jackie Robinson, Ella Fitzgerald, and more! The neighborhood was a vibrant African American business and entertainment district with restaurants and clubs such as the Cotton Club, Apollo Theatre, etc.

The district would later fall into disrepair, due to racial unrest and disruption. However, the Central Park district is now home to Encore! Apartments. Encore! has paid homage to the heritage of the district with a number of public art installations throughout the complex, as well as, at near by Perry Harvey Sr. Park.

The Central Park District and Perry Harvey Sr. Park are located at 900 E Scott St, Tampa, FL 33602, and are accessible via Route(s) 2,9,12 and MetroRapid. 

Ft. Homer Hesterly Armory/ the Bryan Glazer Family JCC

Dr. King Jr. speaking at the Ft. Homer Armory
The Bryan Glazer Family JCC was formerly known as the Ft. Homer Hesterly Armory. The building has seen historic figures from Teddy Roosevelt, to JFK grace the hall. On November 19, 1961, a crowd of 4,200 waited out a bomb threat to see Dr. Martin Luther King, Jr. speak in the hall.

"We are standing on the border of the promised land of integration," Dr. King promised, undeterred by the early bomb threat.

The facility recently underwent substantial renovations, which include a Visual Arts Center, an event center, a food bank, and more.

The Bryan Glazer Family JCC is accessible via Route(s) 10 and 30.

Tampa is full of African American history. Explore it on HART!

Monday, January 30, 2017

Connect to HART with New OneBusAway Tampa Communication Tool!

OneBusAway Tampa reporting tool
New OneBusAway Tampa reporting tool
OneBusAway Tampa, the innovative app that brings you HART real-time arrival information, is now even better with the launch of a new reporting tool!

HART is the first transit agency in Florida to partner directly with SeeClickFix, Inc., a communications platform, which will allow HART riders to stay connected with HART. The OneBusAway Tampa app's latest feature allows riders to report issues, provide suggestions to HART in real time, receive status updates, and monitor the progress and resolutions.

In addition, riders can vote on issues that are important to maintaining our transit system. Behind the scenes, issues and suggestions are automatically assigned to the appropriate department for immediate attention, thus streamlining the customer service process and enabling better statistical reports.  

OneBusAway user just need to tap "Send Feedback"
OneBusAway Tampa users can access the reporting tool by tapping the "Send Feedback" button on the left-hand menu. 
The customer service reporting feature is currently only available on Android devices.

However, o
ur iOS friends were recently shown some love in a recent update
to the iOS platform. The OneBusAway app now allows HART patrons to instantly track buses to see (on a map) exactly how far the bus is from their current location. The OneBusAway Tampa iOS layout has also been greatly improved. 

The Center for Urban Transportation Research at the University of South Florida developed the standardized interface between the OneBusAway and SeeClickFix system as part of a project which aims to improve communication between travelers and public agencies providing transportation services. This work was sponsored by the National Center for Transit Research and Florida Department of Transportation.
Since it was originally launched, the free app has gained in popularity with HART patrons, being accessed closed to 300,000 times per month.
Thanks to OneBusAway, riders save time, effort, and stress, with the reassurance of knowing exactly where their HART bus is! And now, the app connects them directly to HART!

Tuesday, January 24, 2017

Hop on HART this School Year!

HART serves 20+ colleges throughout Hillsborough County!
Welcome back, students! Another semester is here. If you're planning on using HART this school year, below is a quick reference guide on connecting to HART and the special fares available from your school.

What is HART?

Hillsborough Area Regional Transit Authority (HART) is the public transportation service provider for Hillsborough County. HART serves Hillsborough County's employees, residents and visitors with bus, and van services. HART also operates the 2.7 mile TECO Line Streetcar System, serving the restaurants, attractions and other entertainment venues of Ybor City, the Channel District and downtown Tampa.

Learn how to ride HART here.

HART Adult Student Fare program:

Schools participating in the HART Adult Student Fare program sell HART fare cards to its students for a 25% discount. Students can purchase a 31-Day Local Adult Student Fare Card for only $48.75 (normally $65) at their respective schools by showing their valid student ID. Please note, the adult student discount is not applicable if the pass is purchased at traditional HART sales outlets.

Click here for a listing of participating schools.

What's a fare card worth, if you can't connect to your school?

Luckily, HART has you covered with multiple routes connecting to over 20 colleges in Hillsborough County. Below, you'll find a listing of some of the schools that HART serves with bus, van, and streetcar service.
Eleven HART routes serve the University Area!

University of South Florida (USF): 
The following HART routes serve the USF area:
  • MetroRapid North-South - U.A.T.C./Fletcher Ave.
  • HART HyperLINK - U.A.T.C.
  • Route 1 - Florida Ave.
  • Route 2 - Nebraska Ave.
  • Route 5 - 40th St.
  • Route 6 - 56th St.
  • Route 9 - 15th St.
  • Route 12 - 22nd St.
  • Route 18 - 30th St.
  • Route 33 - Fletcher Ave.
  • Route 45 - U.A.T.C.
  • Route 57 - U.A.T.C.
Students ride FREE on MetroRapid, HART Local, Limited Express and Flex routes with valid student ID. Faculty and staff ride for just 50¢.

HART HyperLINK, the nation's first transit-operated rideshare service operates in the University area. Students within the zone can request a ride to U.A.T.C. HART HyperLINK is $3.00 per trip.

For information on the U-Pass program, click here.

Hillsborough Community College (HCC): 

We have a number of routes serving the HCC campuses around the county:
  • Dale Mabry campus - Route 7
  • Davis Islands (Admin. Office) - Routes 19
  • Brandon campus - Route 37
  • SouthShore campus - Route 31, HARTFlex South County
  • Ybor City campus - Routes 5, 8, 9, 12, 18, 46, the TECO Line Streetcar
Click here for a map of the HCC service area.

HCC Semester Pass: HCC students can purchase the HCC Semester Pass, providing over 4 months of unlimited rides on HART for just $110. That's basically "buy 2 months, get 2 months free"! The Semester Pass can be purchased at all HCC Bookstores.

Students can also purchase a 31-Day Local Adult Student Fare Card for $48.75 at the bookstores of HCC's Dale Mabry, Brandon and Ybor City campuses.
UT students receive a 25% discount on 31-day passes

University of Tampa (UT):

HART serves UT via the following routes:
  • Route 4 - Palma Ceia/MacDill
  • Route 7 - West Tampa/Citrus Park
  • Route 10 - Cypress St.
  • Route 14 - Armenia Ave.
  • Route 19 - Port Tampa
  • Route 30 - Town 'N Country/Airport
  • Route 46 - Davis Islands/West Brandon

Click here for a University of Tampa HART service map.

Everest University:

HART serves Everest University with routes 34, 36.

Barry University:

Routes 7, 16 connected to Barry University.

Sanford Brown University:

HART connects to Sanford Brown via routes 6, 15, 32, 34, 37, 39, 41, 57

Ultimate Medical Academy:

HART connects to the Ultimate Medical Academy via routes 1, 9, 14, 39.

Now that you've purchased your pass, what's the next step?

Plan your school commute with HART

Your best bet is the HART Trip Planner. Simply type in your starting and end points, arrival time/date, hit "get directions," and let the planner do the rest.

Real-time HART arrival information and trip planning is also available with the OneBusAway Tampa app!

You can also call the HARTinfo line at 813-254-4278, or visit us on Facebook and Twitter.

Hopefully, you found this guide helpful, if there is anything else that you think we should include (like your school), let us know in the "comments" section. Have a great semester!

Wednesday, January 18, 2017

Set Sail to Gasparilla with HART and The TECO Line Streetcar!

Take the Streetcar to the pirate festivities!
Arrgh you ready?! Have your sights set on Gasparilla? Travel safely to the festivities... set sail with HART and the TECO Line Streetcar System! 

HART will run extra streetcar, bus and In-Towner service to accommodate the large numbers of anticipated riders on Saturday, January 28th. (Please note that routes are subject to change due to road closures.)
HART is by far the most convenient and affordable way to travel to the Gasparilla parade. An all-day HART bus pass is $4.00; an all-day streetcar pass is $5.00.
Exact change is the fastest way to get on buses and streetcars during the parade.
Below are important details to make the trip to the Gasparilla parade easier: 

TECO Line Streetcar System

  • $5 for an all-day pass, which may be purchased in advance with cash (exact change required) at ticket vending machines, located at each streetcar station. *This fare does not cover City of Tampa parking fees.
  • For those parking in Ybor City, HART strongly recommends riders to board The TECO Line Streetcar System at either Station 1 (Centennial Park) or Station 2 (Centro Ybor) to Downtown Tampa, Station 10 (Dick Greco Plaza).
  • Continuous service 8:00 a.m.-1:30 a.m.
  • TECO Line Streetcar System Stations 3 and 4 will be closed 10 a.m.-2 p.m., but during that time, HART will provide continuous bus service to/from Station 10 (Dick Greco Plaza) between 9:30 a.m.-7:00 p.m.
  • Stations 11 will be closed all day. View Map for Gasparilla 2017 
  • Stations 5, 6, 7, 8, 9 will be closed 8:00 a.m.-2:00 p.m.

  • An all-day pass is $4, which may be purchased in advance at HART retail outlets or on board buses on Gasparilla Day with cash only (no change provided). Monthly bus passes may also be used. *This fare does not cover City of Tampa parking fees.
  • For those parking in Ybor City, Station 3 (Streetcar Society Station) and Station 4 (Cadrecha Station) HART will be providing continuous bus service to/from Downtown Tampa, Station 10 (Dick Greco Plaza) 9:30 a.m.-7:00 p.m.  
  • For those parking at the Port Authority Parking Garage in the Channel District, HART will be providing continuous bus service to/from Station 10 (Dick Greco Plaza) 9:30 a.m.-7:00 p.m. View Map for Gasparilla 2017  
The In-Towner

  • FREE service
  • The In-Town Trolley provides a connection from the north end of Downtown Tampa (Marion Transit Center) to the south end of Downtown Tampa, serving many of the downtown area parking garages. View Map for Gasparilla 2017
  • Continuous service 9:00 a.m.-6:00 p.m.  
Getting to Downtown Tampa on HART

  • From North Tampa: Routes 1, 2, 5, 6, 9, 12,  14, 18
  • From Temple Terrace: Route 6
  • From Brandon: Route 8
  • From West Tampa/Citrus Park: Route 7
  • From South Tampa: Route 19
  • From Town 'N Country/Westchase: Route 30
View HART bus maps and schedules

Routes 7, 8, 14, 19, and 30 will be on detour during the festivities.

Make sure to party like a responsible pirate! No coolers or alcohol allowed on HART buses and the TECO Line Streetcar System.