Two
years ago HART launched the revolutionary OneBusAway app that delivers real-time bus
arrival information directly to a customer's smart phone, computer, or other
Wi-Fi enabled device. Now the system is being further upgraded to include a touch tone feature allowing riders to get real-time information in their
preferred way via the app, text or touch tone.
With the existing SMS text
message feature, riders can have OneBusAway information sent directly to their
phones by texting HART plus the three or four digit HART bus stop ID number to
41411. If the bus ID number is 4804, for example, the rider would text HART
4804 to 41411. Estimated arrival times for their bus would be sent to them via
text within moments.
The new touch tone feature will allow access to OneBusAway from a landline or a
basic cell phone that does not have a data plan. That means no data charges or
extra fees from phone carriers for texting, and it is an ideal solution for
anyone with a visual impairment. Just call 813-452-4OBA (4622).
As HART Chief Executive Officer Katharine Eagan explains, "This will truly
enhance the rider's experience, because they'll have the answers they need
right at their fingertips."
The
GPS-powered system is accessed more than 200,000
times a month to save riders time, effort, and stress while
reassuring them of when their bus will arrive.
Click here to view the OneBusAway Real-Time
Arrival Information flier.
How to get real-time
bus arrival information by phone:
- Call
813-452-4OBA (4622) and listen for the options.
- To
enter a stop number, please press 1 then you will be asked to enter the
bus stop ID number, followed by the pound sign.
- A
voice will state the route number, destination information, and the
predicted arrival time at that stop.
The
caller can get help locating their stop number, save or bookmark their favorite
or most frequently used stops, check their most recent stops, or search for a
stop by route number. Or they can simply press "0" to receive help.
Real-time bus arrival information via touch tone is the latest in a long list of
innovative, customer-centered technologies HART offers through a commitment to
superior customer service.