During its regular monthly
meeting on Monday, August 5, the Board unanimously voted to authorize the HART
Board Chair Fran Davin to sign an amendment for the creation of the
Hillsborough County Metropolitan Planning Organization (MPO) endorsing the 2013
membership apportionment plan for submittal to the Governor's office.
The main focus of the meeting was an overview presentation of Key
Performance Indicators (KPIs) and a compliance presentation on
Title VI of the Civil Rights Act, which prohibits discrimination
on the basis of race, color, or national origin.
Key points from the meeting
include:
- Marco Sandusky, HART Manager of EEO & Compliance Programs updated the board about HART Title VI compliance. As a recipient of federal funding, HART carries out a Title VI Program consisting of Notification, Complaint Procedures, a Limited English Proficiency (LEP) plan, Public Participation, Fixed Facilities Impact analysis, System-wide service standards and policies, Transit Service Monitoring, and Service and Fare Change Analysis.
- Katharine Eagan, HART Chief Operating Officer updated the board about Operations Key Performance Indicators (KPIs). The KPI for on-time performance has been trending upward during FY2013 and is expected to meet KPI targets for the year. Ms. Eagan touched upon factors impacting On-Time performance (OTP) and HART staff efforts on mitigating OTP.
COO Katharine Eagan also formally introduced the new HART Director of Van Operations, Ruthie Reyes Burckard, who assumed the role in July. Van Operations includes services such as HARTPlus, HARTFlex, and Travel Training, and Reyes Burckard will also oversee HART Dispatch and Customer Service Departments.
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| Ms. Burckard will now oversee HARTFlex and HARTPlus service |
Reyes Burckard has been with HART since 2002 and most recently served as the
Paratransit and Customer Service Manager. In that role she headed up the
Paratransit Eligibility and Customer Service departments while ensuring that
HART delivers the highest level of customer service.
Next Regular Board of
Directors Meetings
HART's First Budget and Regular
Board Meeting will take place Monday, September 9 at 5:30 p.m., and Final
Budget and Regular Board Meeting will take place Monday, September 23 at 5:30
p.m. at the HART Ybor Office, 1201. E. 7th Ave., in Tampa.
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