Saturday, December 31, 2016

Thankful in 2016: A HART Year in Review

With 2017 fast approaching, many are looking towards the New Year as a fresh start. However, we at HART are looking to continue building on the successes of the past year. 

2016: Year in Review

One frequent theme for HART throughout 2016 was partnerships.

HARTPlus Customer Choice Program

Back in January, we announced a partnership with Yellow Cab of Tampa Bay and FDOT to provide same-day paratransit service for HARTPlus riders. The HARTPlus Customer Choice pilot program provides riders with quick and convenient service that is available 24 hours a days, seven days a week. The taxi voucher program has provided over 30,000 trips since January!

Keep TBB Farmers Market has expanded to UATC!
Keep Tampa Bay Beautiful Farmers Market

With our on-the-go riders in mind, HART partnered with Keep Tampa Bay Beautiful by launching a first-of-its-kind Farmers Market at Netp@rk Transfer Center in February. The market allows transit riders and the general public to choose the healthy option, while not having to deviate from their normal routine.

The market will expand to the University Area Transit Center in 2017!  

Free WiFi on all HART Buses

With our commitment to enhancing the rider experience, HART partnered with UDP Technology to provide FREE WiFi on all HART buses, with vans and streetcars coming in 2017. Since April, HART riders have been able to use free WiFi on board to stream music, check emails, and more!

ESMS Program Certified ISO 14001

The organization's commitment to sustainability and environmental stewardship was recognized in June, when the HART Environmental Sustainability and Management System (ESMS) was certified ISO 14001. ISO certification is an international standard in environmental management. HART is one of only 13 transit agencies in the United States, and the only one in Florida to reach ISO 14001 certification.

HART was 1st U.S. transit agency to launch OBA trip planner
OneBusAway Tampa Grows

OneBusAway Tampa, the hit HART real-time app that launched in 2013, became a one-stop shop for travel information in July, with the launch of the OneBusAway Trip Planner. Customers can now plan their trip and see how close their bus is in real-time, all via the OneBusAway Tampa app! HART is the first U. S. transit agency to launch the dynamic trip planner feature of OneBusAway and third in the nation to launch OneBusAway.

The dynamic trip planner will notify you via the app if the end time of your selected trip has changed by at least 2 minutes, or if your selected trip plan is no longer recommended.

The service has shattered expectations with 208 million hits in a 12 month period.

Launch of Flamingo Fares App

Download the app today!
With the launch of the Flamingo Fares app in September, riders on both sides of the bay can now purchase a single fare for travel between Hillsborough and Pinellas counties! The Flamingo app allows patrons to book a 3-day unlimited regional pass, valid for 3 consecutive days for only $11! Fare options in the Flamingo Fares app will be expanding in 2017 to include various travel lengths (1-day, 31-day, etc.).

The Flamingo Fares pilot is all part of a larger project to bring smart card technology to HART! The implementation of smart cards (the cards, readers, etc.) will take place in 2018.

Download the app today!


HART HyperLINK, the nation's first transit-operated rideshare service, launched to much fanfare in November! The innovative service extends the footprint of the HART network direct to your doorstep, delivering rides to and from local bus stops for passengers in select areas (Brandon, Carrollwood, and the University/Lutz). HART HyperLINK operates 30 minutes before/after service begins/end within the zone. The cost of the service is $3 per trip + the cost of HART Local, Express, Flex, etc.

HART partnered with international transportation provider TransDev, to roll out the service.

Service Expansion

The core of HART service is still our buses and vans, and in 2016, we were able to expand service by 325,795 miles! This includes the expansion of In-Towner service to Saturdays and a host of Local route enhancements. HART also continues to make investments in our fleet with a transition to Compressed Natural Gas (CNG) buses and vans.

Not a bad year, eh? 2017 looks to be even better as HART takes Hillsborough County transportation Beyond the Bus!