OneBusAway Tampa, the innovative app that brings you HART real-time arrival information, is now even better with the addition of service information for the TECO Line Streetcar System!
Streetcar customers can access OneBusAway Tampa via a smartphone app, mobile browser, text, and a touchtone phone. Click here for instructions on how to use OneBusAway Tampa.
To access streetcar information, use the "search" feature and type in 800, the streetcar's route number.
The OneBusAway Tampa app allows streetcar customers to view real-time travel information by stop and also see where the streetcar is on a live map.
Since its launch, the free app has gained in popularity with HART customers accessing the app nearly 225,000 times per month.
Thanks to OneBusAway, riders save time, effort, and stress, with the reassurance of knowing exactly where their HART bus, and now streetcar, is located!
OneBusAway Tampa, the innovative app that brings you HART real-time arrival information, is now even better with the launch of a new reporting tool!
HART is the first transit agency in Florida to partner directly with SeeClickFix, Inc., a communications platform, which will
allow HART riders to stay connected with HART. The OneBusAway Tampa app's latest feature allows riders to
report issues,
provide suggestions to HART in real time, receive status updates, and monitor the progress and
resolutions.
In addition, riders
can vote on issues that are important to maintaining our transit system.
Behind the scenes, issues and suggestions are automatically assigned to the
appropriate department for immediate attention, thus streamlining the customer
service process and enabling better statistical reports.
OneBusAway user just need to tap "Send Feedback"
OneBusAway Tampa users can access the reporting tool by tapping the "Send Feedback" button on the left-hand menu.
The
customer service reporting feature is currently only available on Android
devices.
However, our iOS friends were recently shown some love in a recent update to the iOS platform. The OneBusAway app now allows HART patrons to instantly track buses to see (on a map)
exactly how far the bus is from their current location. TheOneBusAway Tampa iOS
layout has also been greatly improved.
The Center for Urban Transportation Research at theUniversity of South Florida developed thestandardized interface between the
OneBusAway and SeeClickFix system as part of a project which aims to improve
communication between travelers and public agencies providing transportation
services.This work was sponsored by
the National Center for Transit Research and Florida Department of
Transportation. Since it was originally launched, the free app has
gained in popularity with HART patrons, being accessed closed to 300,000 times per month. Thanks to OneBusAway, riders save time, effort, and stress, with the reassurance of knowing exactly where their HART bus is! And now, the app connects them directly to HART!
With 2017 fast approaching, many are looking towards the New Year as a fresh start. However, we at HART are looking to continue building on the successes of the past year.
2016: Year in Review
One frequent theme for HART throughout 2016 was partnerships.
HARTPlus Customer Choice Program
Back in January, we announced a partnership with Yellow Cab of Tampa Bay and FDOT to provide same-day paratransit service for HARTPlus riders. The HARTPlus Customer Choice pilot program provides riders with quick and convenient service that is available 24 hours a days, seven days a week. The taxi voucher program has provided over 30,000 trips since January!
Keep TBB Farmers Market has expanded to UATC!
Keep Tampa Bay Beautiful Farmers Market
With our on-the-go riders in mind, HART partnered with Keep Tampa Bay Beautiful by launching a first-of-its-kind Farmers Market at Netp@rk Transfer Center in February. The market allows transit riders and the general public to choose the healthy option, while not having to deviate from their normal routine.
The market will expand to the University Area Transit Center in 2017!
Free WiFi on all HART Buses
With our commitment to enhancing the rider experience, HART partnered with UDP Technology to provide FREE WiFi on all HART buses, with vans and streetcars coming in 2017. Since April, HART riders have been able to use free WiFi on board to stream music, check emails, and more!
ESMS Program Certified ISO 14001
The organization's commitment to sustainability and environmental stewardship was recognized in June, when the HART Environmental Sustainability and Management System (ESMS) was certified ISO 14001. ISO certification is an international standard in environmental management. HART is one of only 13 transit agencies in the United States, and the only one in Florida to reach ISO 14001 certification.
HART was 1st U.S. transit agency to launch OBA trip planner
OneBusAway Tampa Grows
OneBusAwayTampa, the hit HART real-time app that launched in 2013, became a one-stop shop for travel information in July, with the launch of the OneBusAway Trip Planner. Customers can now plan their trip and see how
close their bus is in real-time, all via the OneBusAway Tampa app! HART is the first U. S. transit agency to launch the dynamic trip
planner feature of OneBusAway and third in the nation to launch
OneBusAway.
The dynamic trip planner will notify you via the app if the end time
of your selected trip has changed by at least 2 minutes, or if your selected
trip plan is no longer recommended.
The service has shattered
expectations with 208 million hits in a 12 month period.
Launch of Flamingo Fares App
Download the app today!
With the launch of the Flamingo Fares app in September, riders on
both sides of the bay can now purchase a single fare for travel between Hillsborough and Pinellas counties! The Flamingo app allows patrons
to book a 3-day unlimited regional pass, valid for 3 consecutive days
for only $11! Fare options in the Flamingo Fares app will be expanding in 2017 to include various travel lengths (1-day, 31-day, etc.).
The Flamingo Fares pilot is all part of a larger project to bring smart card technology to HART! The implementation of smart cards (the cards, readers, etc.) will take place in 2018.
Download the app today!
HART HyperLINK
HART HyperLINK, the nation's first transit-operated rideshare service, launched to much fanfare in November! The innovative service extends the footprint of the HART network direct to your doorstep,
delivering
rides to and from local bus stops for passengers in select areas
(Brandon, Carrollwood, and the University/Lutz). HART HyperLINK operates 30 minutes before/after service begins/end within the zone. The cost of the service is $3 per trip + the cost of HART Local, Express, Flex, etc.
HART partnered with international transportation provider TransDev, to roll out the service.
Service Expansion
The core of HART service is still our buses and vans, and in 2016, we were able to expand service by 325,795 miles! This includes the expansion of In-Towner service to Saturdays and a host of Local route enhancements. HART also continues to make investments in our fleet with a transition to Compressed Natural Gas (CNG) buses and vans.
Not a bad year, eh? 2017 looks to be even better as HART takes Hillsborough County transportation Beyond the Bus!
With the July 25th release of a new dynamic trip planning
feature, OneBusAway Tampa is now a one-stop shop for HART real-time travel
information!
Customers will now be able to plan their trip and see how
close their bus is in real-time, all via a single application!
Plan your HART trip in real-time!
HART is the first U. S. transit agency to launch the trip
planner feature of OneBusAway and third in the nation to launch
OneBusAway.The service has shattered
expectations with 208 million hits in a 12 month period.
To use the new feature, riders must do the following:
Click the menu bar in the upper left-hand corner
Select the option to "Plan A Trip"
Type in the departing location (From:), the arriving
location (To:), also the time and date. Then, your trip will be planned.
The OneBusAway Trip Planner will display 3 bus route
options, with each option giving the next departure time closest to the
intended time you wish to travel, along with the travel time.
What makes the Trip Planner... "dynamic"?
The trip planner will notify you via the app if the end time
of your selected trip has changed by at least 2 minutes, or if your selected
trip plan is no longer recommended.
Dynamic Trip Planner alerts you if your trip is no longer recommended
OneBusAway Tampa helps riders save time, effort, and stress
and provides reassurance regarding the arrival time of their bus. The real-time
service has shattered expectations with 208 million hits in a 12 month period.
Stay tuned, as HART continues to bring you more, with less!
