HART to Implement Service Changes August 16

The Hillsborough Transit Authority (HART) will implement service changes beginning Sunday, August 16, 2026, to enhance operational efficiency and provide a more reliable and convenient customer experience.

Schedule Changes:

• Routes 1, 12, 30, 34, 39, 45, 360LX, 400, and HARTFlex East Fletcher will see schedule changes

Additional changes to Route 360LX (Brandon/South Tampa) include:

• Service to the J.C. Handly Park-n-Ride will move to a bus stop on Kings Avenue.
• Route 360LX will no longer serve the shelter located inside the J.C. Handly Park-n-Ride parking lot.
• A new timepoint will be added at Providence Park to accommodate layovers.

Customers are encouraged to review updated schedules before traveling and allow additional time as the changes take effect.

Updated schedules and trip-planning information are available on the "Maps and Schedules" paget at GoHART.org.

Customers may also visit a HART Customer Service Center or call 813-254-4278 for assistance.

HART to Implement Service Changes June 7

HART will implement service changes on Sunday, June 7, 2026, to improve frequency on a high-ridership route, support better on-time performance, and enhance the customer experience.

These changes are the result of HART’s year-long Comprehensive Operational Analysis (COA), which reviewed the transit system based on current market conditions and input from customers, employees, and stakeholders. 

Frequency Improvements

Route 38 – Mango/Brandon
Route 38 will now operate every 30 minutes on weekdays.

Schedules Changes

Schedule adjustments will be made to Routes 5, 7, 8, 9, 12, 30, 33, 37, 38, 45, 46, 48, and 360LX.

Route 46 – Brandon Blvd.
The last westbound trip, previously scheduled at 10:45 p.m. to Brandon Mall, will be removed on weekdays and weekends. The last westbound trip will now be 9:51 p.m. There are no routing changes.

Route 360LX – Brandon/South Tampa
Route 360LX will begin service one hour earlier on weekdays. The first westbound trip from J.C. Handly Park Park-n-Ride will depart at 5:15 a.m. There are no routing changes.

Service Elimination

Routes 24LX and 25LX will no longer be in service. Customers may use Route 360LX as an alternative from J.C. Handly Park-n-Ride to Downtown Tampa and MacDill Air Force Base, with weekday service approximately every hour from 5:15 a.m. to 10 p.m. Enterprise Vanpool is also available.

Note: Route 24LX and 25LX bus stops with white bags will remain in service until Sunday, June 7, 2026.

Route 24LX/25LX & 360LX map

HARTFlex South County will no longer be in service. Eligible customers may use Sunshine Line, a Hillsborough County door-to-door transportation service for seniors, people with disabilities, and low-income residents who do not have other transportation options.

Note: HARTFlex South County bus stops with white bags will remain in service until Sunday, June 7, 2026.

HARTFlex South County and Route 31 map

Resources from the elimination of Routes 24LX, 25LX, and HARTFlex South County will be reinvested to improve weekday frequency on Route 38, which serves Mango and Brandon, increasing service from hourly to every 30 minutes.

HART is also evaluating opportunities to apply these resources to additional improvements in future service changes.

Routing Changes

Route 5 – 40th St. and Route 12 – 22nd St. will turn left from Palm Avenue to 22nd Street for northbound trips in Ybor City.

Route 5 & 12 map

HART to Implement Service Changes on Sunday, August 4, 2024

 

HART is implementing service changes to several HART routes on Sunday, August 4, 2024, to improve efficiency and the customer experience.

• Service with Schedule Changes / Cambios en el horario: 
• Routes 1, 5, 7, 9, 12, 14, 15, 24LX, 25LX, 30, 34, 37, 38, 45, 46, 275LX, and 360LX

• Earlier service / Servicio temprano: Routes 37 and 38

HART customers can visit goHART.org to view the service changes or contact Customer Service at (813) 254-4278 for more information.

HART April 14 Service Changes are Postponed to May 12, 2024

UPDATE: The HART Service Changes previously scheduled for April 14, 2024, are postponed to May 12, 2024, due to unforeseen technology issues.

HART staff have encountered issues with our Computer-Aided Dispatch / Automatic Vehicle Location (CAD/AVL) system that have led to the need to delay the implementation of adjustments to our service routes and schedules. The CAD/AVL software has reached the end of its useful life and HART is currently in the procurement process for a new system.

The issue primarily impacts our Google Transit Feed Specification (GTFS) data, which involves real-time travel information.

To ensure a smooth transition and to provide you with the high-quality service you expect from HART, we have rescheduled the service changes to take effect on May 12, 2024.

Please be assured that we are working diligently to resolve the technology issues and minimize any further delays.

Customers can contact Customer Service at 813-254-4278 with any questions.

HART to Implement Service Changes on Sunday, December 10, 2023

HART is implementing service changes to several HART routes on Sunday, December 10, 2023, to improve efficiency and the customer experience.

Service with Routing Changes / Servicio con cambios de ruta: Routes 8 and 9

• Map (English / Spanish)

Minor Schedule Changes / Nuevos horarios: Routes 1, 6, 7, 8, 9, 10, 12, 14, 16, 30, 31, 34, 36, 48, and HARTFlex Port Tampa

• Minor time point changes

Service with Reduced Frequency / La frecuencia se está reduciendo: Routes 19, 33

• Route 19 - Frequency reduced to hourly
• Route 33 - Frequency reduced to hourly to improve connections at UATC.

Increased Late Night Service (extra evening trip): Route 33

HART customers can visit goHART.org to view the service changes or contact Customer Service at (813) 254-4278 for more information.

HART Seeks Input on Proposed March 2023 Service Changes!

HART is proposing service changes throughout the network in March 2023 and is gathering feedback on the plan. HART is proposing the changes to align demand and improve efficiency while operating within our current funding framework.

HART is holding feedback sessions in person at the Marion Transit Center and onboard impacted routes. 

Unable to attend the in-person sessions? The HART Planning team takes you through a virtual walkthrough of the plan.

Click here to view the proposal and outreach opportunities, take a short survey, and submit feedback.

HART to Implement Service Changes on May 29, 2022

HART is implementing service changes for several HART routes on Sunday, May 29, 2022. HART is enacting the changes to improve the customer experience.

Summary of Service Changes

Service with Schedule Changes:

• Route 7
• Route 8
• Route 9
• Route 10
• Route 14
• Route 17
• Route 30
• Route 32
• Route 36
• Route 37
• Route 38

Customers can visit www.goHART.org to view updated schedules, a summary of the service changes and more information on HART service.

Customers with questions can contact HART Customer Service at 813-254-4278.

HART Service Changes Go Into Effect on January 24!

Summary of service changes effective Jan. 24, 2021

New HART service changes are going into effect on Sunday, January 24, 2021. 

HART makes regular service adjustments three times a year in response to public feedback and also to improve safety and efficiency. Routes are primarily selected for adjustment based upon demonstrated ridership and input via the customer service database.

The following HART service changes go into effect on Sunday, January 24, 2021:

• Service with Route Changes:
  
• Routes 5, 7, 8, 9, 14, 16, 30, 33, 38, 42, 45, 48, 275LX, 360LX
  
  

• Service with Reduced Frequencies:
  
• Routes 6, 24LX, 33, 34, 46
  
  
• New Service:
  
• Routes 10 (Cypress St.), 44 (Sinclair Hills Connector) 
  
  
• Removed Service:
  
• Routes 20X, 35 (merged with 30), 60LX, 75LX, HARTFlex Brandon/Northdale/South Tampa/Town 'N Country
  
  

• Service with Stop Changes: 
  
• Routes 14 and 34 stops will be reduced to improve on-time performance, travel time, and safety
  
  
• Service with Minor Schedule Changes:
  
• Routes 1, 17, 19, 25LX, 31, 36, 37, 400 (MetroRapid)
  
  
• Service with NO CHANGES:
  
• Routes 12, 15, 32, 39, HARTFlex South County, TECO Line Streetcar

JANUARY 24 SERVICE CHANGES RESOURCE CENTER:

English

• Patron notice 
• Summary packet - detailed description of individual route changes
• Route maps
• Schedules
• System map - Effective Sunday, Jan. 24, 2021

Spanish

• Aviso al cliente
  
• Resumen de Modificaciones al Servicio

Still have questions? Contact HART customer service at (813) 254-4278 for more information.

HART Seeks Input on Proposed 2021 Service Modifications

HART is proposing service modifications, including route removal, throughout the network in early 2021 and is gathering feedback on the plan. HART is proposing the modifications to align demand, improve safety and efficiency, and preserve funding.

HART is holding feedback sessions virtually and in-person at transit and transfer centers with COVID safety measures in place over the next two weeks. 

Virtual Town Halls featuring a walkthrough of the plan and a Q & A session are being held in both English and Spanish. The next Virtual Town Halls are:

• English - Wednesday, September 2, 2020 at 10 AM and 2 PM
• Spanish - Thursday, September 3, 2020 at 10 AM and 2 PM

Participants are asked to register in advance of the Town Halls.

Summary of Proposed 2021 Service Modifications:

• Minor Route Adjustments - Routes 5, 7, 8, 42, 45, 48
• Substantive Modifications - Routes 10, 14, 38, 48 
• Reduce Frequency - Routes 1, 6, 24LX, 33, 34, 46, 400
• Remove Service - Routes 20X, 35*, 60LX**, 75LX, 275LX***, HARTFlex Brandon, South County, Northdale**, South Tampa, Town 'N Country

*fully replaced by existing route; **partially merged into existing routes; ***partially replaced by new routes.

A public hearing on the Proposed 2021 Service Modifications will take place in October.

"HART staff has taken the first step in creating a plan that we believe aligns our service with demand and continues providing essential service to Hillsborough County," said Interim HART CEO Carolyn House Stewart. "We are now rolling out an extensive outreach campaign to take this plan to the public as it is HART's duty to listen and be responsive to customer needs."

Visit HARTServiceInput.com to view the proposal and outreach opportunities, take a short survey, and submit feedback.

What Goes into Your Route: From Plan to Pavement - Part 2

Continuing our two-part look at what goes into getting your route from plan to pavement... we look at the final three months of preparation leading up to the service change effective date.

Missed part one of the series? Click here.

"Run cutting" and "rostering" begins during the last three months before the service changes go into effect. Basically, we have our schedules finalized, but now the final pieces to the puzzle need to be put together. At this point, HART schedulers are now tasked with a bevy of responsibilities. They have to turn the schedules into paychecks. All roughly 360 Bus Operators, 45 Van Operators, and 9 Streetcar Conductors, have a "run," or schedule that they stick to until the next service change. Our schedulers have to work out details in the schedules for all 415 or so operators, such as making sure that each operator receives two consecutive days off.

Finally, if a HART Operator is starting a run on an unfamiliar vehicle, they receive full training prior to the service change effective date. A month before the changes, new schedules are posted at transit centers and on buses. Installation of new stops also begins around this time. The day that service changes take effect, old schedules and maps are removed from the website and operators begin service.

The whole process from plan to pavement is around seven to eight months and involves A LOT of planning, listening, compiling, reviewing, more reviewing, promoting, etc.

We're not much for Pin the Tail...

We know our patrons may sometimes feel that we just put on a blindfold and play "Pin the Tail on the Donkey," but as you can see it is a much more involved process that requires a lot of thought and consideration. Our professionally trained staff understands how important a role HART service plays in the community as we strive to move the residents of Hillsborough County. Staff is truly amazing and innovative at their jobs and helps HART continue to provide adequate service within the walls of the budget.

HART always welcomes comments regarding routes and modifications. As shown above, comments are a big part of the process. If you would like to provide constructive comments for HART staff to review, please click here.