HART Launches OneBusAway Enterprise

HART celebrated Labor Day by officially launching another labor-saving technology for HART customers: OneBusAway Tampa Enterprise website. With this newly enhanced service, HART patrons will be able to instantly track buses to see exactly how far the bus is from their current location. They are able to calculate the distance either by the number of bus stops or the number of miles. See distance in addition to time with OBA Enterprise Features included in OneBusAway Enterprise include an interactive map with vehicle locations; a user-friendly search engine-based interface; and an ADA compliant text-only mobile interface. There is even a special "do-it-yourself" feature that allows merchants to display OneBusAway Enterprise information on storefront signage such as TV screens and computer monitors. The site can be accessed by both traditional computers as well as smartphones and other Internet-connected mobile devices. The new OneBusAway Enterprise website can be accessed via the following link: http://tampa.onebusaway.org/enterprise/  Two years ago HART launched the innovative OneBusAway app that delivers real-time bus arrival information directly to a customer's smart phone, computer, or other Wi-Fi enabled device. The system includes a touchtone feature that allows riders to receive real-time information in their preferred way via the app, text, or touchtone. Recently the OneBusAway app was also made available for use with the popular Amazon Fire Phone. As HART Chief Executive Officer Katharine Eagan explains, "OneBusAway truly enhances the rider's experience, because they'll have the answers they need right at their fingertips." Since it was originally launched, the GPS-powered system has gained in popularity with HART patrons, and it is accessed more than 300,000 times per month. Thanks to OneBusAway, riders save time, effort, and stress and can be reassured regarding the arrival time of their bus.

Touch Tone Phone comes to OneBusAway Tampa!

Two years ago HART launched the revolutionary OneBusAway app that delivers real-time bus arrival information directly to a customer's smart phone, computer, or other Wi-Fi enabled device. Now the system is being further upgraded to include a touch tone feature allowing riders to get real-time information in their preferred way via the app, text or touch tone. 

With the existing SMS text message feature, riders can have OneBusAway information sent directly to their phones by texting HART plus the three or four digit HART bus stop ID number to 41411. If the bus ID number is 4804, for example, the rider would text HART 4804 to 41411. Estimated arrival times for their bus would be sent to them via text within moments.

The new touch tone feature will allow access to OneBusAway from a landline or a basic cell phone that does not have a data plan. That means no data charges or extra fees from phone carriers for texting, and it is an ideal solution for anyone with a visual impairment. Just call 813-452-4OBA (4622).  

As HART Chief Executive Officer Katharine Eagan explains, "This will truly enhance the rider's experience, because they'll have the answers they need right at their fingertips."

   

The GPS-powered system is accessed more than 200,000 times a month to save riders time, effort, and stress while reassuring them of when their bus will arrive.     

Click here to view the OneBusAway Real-Time Arrival Information flier.    

How to get real-time bus arrival information by phone:

1. Call 813-452-4OBA (4622) and listen for the options.
2. To enter a stop number, please press 1 then you will be asked to enter the bus stop ID number, followed by the pound sign.
3. A voice will state the route number, destination information, and the predicted arrival time at that stop.

The caller can get help locating their stop number, save or bookmark their favorite or most frequently used stops, check their most recent stops, or search for a stop by route number. Or they can simply press "0" to receive help.

Real-time bus arrival information via touch tone is the latest in a long list of innovative, customer-centered technologies HART offers through a commitment to superior customer service.