Wednesday, April 3, 2024

HART April 14 Service Changes are Postponed to May 12, 2024

HART service changes postponed to May 12, 2024

The HART Service Changes previously scheduled for April 14, 2024, are postponed to May 12, 2024, due to unforeseen technology issues.

HART staff have encountered issues with our Computer-Aided Dispatch / Automatic Vehicle Location (CAD/AVL) system that have led to the need to delay the implementation of adjustments to our service routes and schedules. The CAD/AVL software has reached the end of its useful life and HART is currently in the procurement process for a new system.

The issue primarily impacts our Google Transit Feed Specification (GTFS) data, which involves real-time travel information.

To ensure a smooth transition and to provide you with the high-quality service you expect from HART, we have rescheduled the service changes to take effect on May 12, 2024.

Please be assured that we are working diligently to resolve the technology issues and minimize any further delays.

Customers can contact Customer Service at 813-254-4278 with any questions.

Summary of May 12, 2024, Service Changes

HART is implementing service changes to several HART routes on Sunday, April 14, Sunday, May 12, 2024, to improve efficiency and the customer experience.

Service with Routing Changes / Servicio con cambios de ruta:

Service being Replaced: 

  • HARTFlex Port Tampa (becomes Route 19), HARTFlex Brandon (becomes Route 46) 

Service with Reduced Frequency / Servicio con frecuencia reducida:

  • Route 1, 400 - service reduced to every 20 minutes

Minor Schedule Changes / Servicio con pequeños cambios de horario:

  • Routes 5, 6, 7, 8, 9, 10, 12, 14, 15, 16, 19, 24LX, 2SLX, 30, 31, 32, 33, 34, 36, 37, 38, 39, 42, 44, 45, 48, 275LX and 360LX - Minor time point changes

HART customers can visit to view the service changes or contact Customer Service at (813) 254-4278 for more information.

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Comments to this blog are moderated by HART staff. Constructive comments are welcome; any obscene, threatening, or otherwise inappropriate comments will be deleted before posting. Questions about specific service ("is my bus on time?") cannot be answered here, and should be directed to the HARTinfo Line at (813) 254-HART (4278). General questions may be addressed in future posts.