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| New OneBusAway Tampa reporting tool |
HART is the first transit agency in Florida to partner directly with SeeClickFix, Inc., a communications platform, which will allow HART riders to stay connected with HART. The OneBusAway Tampa app's latest feature allows riders to report issues, provide suggestions to HART in real time, receive status updates, and monitor the progress and resolutions.
In addition, riders can vote on issues that are important to maintaining our transit system. Behind the scenes, issues and suggestions are automatically assigned to the appropriate department for immediate attention, thus streamlining the customer service process and enabling better statistical reports.
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| OneBusAway user just need to tap "Send Feedback" |
The
customer service reporting feature is currently only available on Android
devices.
However, our iOS friends were recently shown some love in a recent update to the iOS platform. The OneBusAway app now allows HART patrons to instantly track buses to see (on a map) exactly how far the bus is from their current location. The OneBusAway Tampa iOS layout has also been greatly improved.
The Center for Urban Transportation Research at the University of South Florida developed the standardized interface between the OneBusAway and SeeClickFix system as part of a project which aims to improve communication between travelers and public agencies providing transportation services. This work was sponsored by the National Center for Transit Research and Florida Department of Transportation.
Since it was originally launched, the free app has gained in popularity with HART patrons, being accessed closed to 300,000 times per month.
Thanks to OneBusAway, riders save time, effort, and stress, with the reassurance of knowing exactly where their HART bus is! And now, the app connects them directly to HART!
However, our iOS friends were recently shown some love in a recent update to the iOS platform. The OneBusAway app now allows HART patrons to instantly track buses to see (on a map) exactly how far the bus is from their current location. The OneBusAway Tampa iOS layout has also been greatly improved.
The Center for Urban Transportation Research at the University of South Florida developed the standardized interface between the OneBusAway and SeeClickFix system as part of a project which aims to improve communication between travelers and public agencies providing transportation services. This work was sponsored by the National Center for Transit Research and Florida Department of Transportation.
Since it was originally launched, the free app has gained in popularity with HART patrons, being accessed closed to 300,000 times per month.
Thanks to OneBusAway, riders save time, effort, and stress, with the reassurance of knowing exactly where their HART bus is! And now, the app connects them directly to HART!
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