Google Trip Planner now uses HART Real-time Data!

 HART continues to set the transit agency bar higher as a trendsetting innovator by being the first in Florida to make real-time trip updates available on Google Maps starting October 10.      Google Maps allows riders to quickly and accurately plan transit trips from one location to another. That makes public transportation more user-friendly for new riders and gives seasoned, experienced riders a tool to help them get to their destinations in new, more efficient ways. Trip updates represent any changes in the timetables for predicted arrivals for stops along the route.   HART is the first transit agency in Florida to publish real-time trip updates via Google Maps, which is available on desktop and mobile devices in more than 40 different languages and in a format compatible with screen readers for the visually impaired. Trip updates can also provide for more complex scenarios where trips are canceled, added to the schedule, or even re-routed. Instead of sorting through timetables, riders simply enter the date and their desired time of arrival or departure. The trip planner automatically maps available routes and displays the travel time and number of transfers for each option, so riders can pick their preferred route.  Google Maps also includes transfers between different transit agencies in overlapping service areas for those who have made their schedule information available to Google. Detailed information on how to get to or from a transit station on foot is shown for transit results along with affording users the option to view aerial imagery, street level images via Street View, and additional local information such as business reviews.      HART continues to demonstrate building awareness of public transit in Florida through our efforts of exposing greater transit information to get riders to where they need to go. HART's newest innovation comes hot on the heels of its high-tech OneBusAway Tampa smart phone app, which provides instant access to real-time bus arrival information to answer the question "Where is my bus?" Google Maps, on the other hand, is a highly efficient trip planning solution that solves the challenge of "What is the quickest way to get where I want to go using the public transit system?" The two applications work hand-in-hand to save riders valuable time and make their travel easier and more enjoyable.

Google Trip Planner now shows real-time data from HART!

Almost 15 Million Trips taken in FY2013!

HART has had a banner year in FY2013 - and has met or exceeded all ridership expectations! MetroRapid North-South has caught the public's attention and many people in the County are realizing that riding the bus is a great way to get around town. That's apparent in the most recent ridership reports, which show total ridership at HART exceeded 14.6 million passengers during the fiscal year that ended September 30, a year-over-year increase of approximately three percent.  This total represents the fourth straight year of setting another record for the authority. We've hit record ridership 9 of the past 10 years.         Almost 15 million trips were taken in FY2013! Ridership highlights:   FY2013 bus ridership was up by nearly 422,000 trips or three percent, compared to last year (FY2012: 14,218,868; FY2013: 14,640,375).  Combined mode ridership exceeded 15 million for the first time and was up 2.8 percent compared to FY2012. FY2013 bus ridership marks an all-time high for HART and breaks the annual record for the fourth year in a row! FY2013 bus ridership breakdown: Weekday average ridership up 7.3 percent Saturday average ridership up 4.2 percent  Sunday average ridership up 7.7 percent "These ridership numbers bring into focus how important public transit is to residents," said HART Board Chair Fran Davin. "We will continue to make the public transportation options the best they can possibly be and to provide our riders with an experience that will make them continue to think of HART as their primary mode of transportation."   HART Highlights in FY2013:  On June 10, HART launched the highly anticipated MetroRapid North-South bus service. MetroRapid N-S is the first public transit system of its kind in the State of Florida.  60 shelters on MetroRapid N-S along with 14 bus bays, one intermodal platform and ADA upgrades at 59 locations including sidewalks, 6 pedestrian crossings in Telecom Park with rapid flashing pedestrian warnings and one regional park and ride (Hidden River).    40 shelters, 200 ADA landing pads, 10,200 linear feet of sidewalk constructed in the City of Tampa, and four bus bays were built and/or installed by HART HART launched the innovative OneBusAway Tampa app, which provides a suite of tools to deliver real-time bus tracking information to HART riders on the go. HART was selected to participate in the Federal Transit Administration's (FTA) 2013 Environmental Management Systems (EMS) Training and Technical Assistance program   New, smaller HARTPlus vans were added to the fleet, providing cost-savings and flexibility to operations.   A new, technologically advanced, seamless fare collection system was planned thanks to a regional collaborative partnership first initiated by HART.     For more information about HART, visit www.goHART.org

Board Recap: HART Board Approves FY2014 Budget

The HART Board unanimously voted to adopt the fiscal year 2014 budget and a millage rate of .5000. The vote followed the final budget public hearing, held Monday night at the HART Administrative Office in Ybor City.

All action items on the agenda were approved, including the fiscal year 2014 budget, the levying of ad valorem taxes, and a millage rate of .5000 for 2014. The 2014 budget includes an operating budget of $63,668,388 and a capital budget of $22.7 million.



FY2014-2023 TDP

HART's 10-year FY2014-FY2023 Transit Development Plan (TDP) was also approved. HART is required to submit a TDP to the Florida Department of Transportation to be eligible for State Block Grant funding, of which HART hopes to receive more than $4 million within the next fiscal year.

FY2014 budget goals were established based on the reality of available resources, providing a stable foundation for the next five years.   
 
Primary Goals: 

• Maintain current service levels - support continued increases in ridership.
• Provide enhancements to selected current services
• Review the ability to provide Saturday, expanded weekday, midnight, and Sunday service to several key routes
• Enhance routes when enhancement does not require additional buses

Thanks to a continued internal cost-cutting effort, HART staff managed to trim expenses and save $1.2 million to be reinvested into HART services.

• Focus on internal support Level of Service scenarios
• Perform an aggressive expenditure review
• Reinvestment of savings, to add $1.2 million of enhancements to current non-peak hour service (enhancements to 8 routes)

Despite increased needs and only slight increases in revenue, HART's FY2014 proposed budget accomplishes several significant value-adding goals.    

• Maintain current bus and paratransit service levels
• Add more than 16,000 hours of service enhancements to 8 routes
• Teamster bargaining step increases, ATU increases, and non-bargaining cost of living wage adjustments of four percent

In another vote, the HART Board of Directors reversed a previous decision and reaffirmed HART's ongoing commitment to the values of diversity and inclusivity by permitting advertising by the Florida chapter of the Council on American-Islamic Relations (CAIR-FL).

HART Ridership up 3.8% in August 2013!

Bus ridership for August 2013 was 1,268,962, or a 3.8 percent increase compared to the August 2012.    August 19 saw the greatest daily ridership throughout the month with 53,452 riders picking HART!   On average, each weekday HART is delivering more than 49,000 passenger trips on its growing network of buses, setting records in average daily ridership on HART fixed route service.  "This growth reflects the value of public transportation in the communities we serve," said HART Chief Executive Officer Philip Hale. "We are constantly looking for ways to better serve our customers and the boost in ridership is evidence that we are headed in the right direction." Fast facts:  MetroRapid saw 48,000 rides in August! MetroRapid ridership in August was 48,000 MetroRapid has increased 24.2 percent from June to August    Year-to-date (October 2012 - August 2013), bus ridership is up 3.0 percent; an increase of 391,028 trips, compared to the same period last year       Monthly bus ridership has been on the rise for the last 8 consecutive months    In addition, this year nearly 57,493 trips were taken as part of Summer Blast Pass. The purpose of the program is to familiarize youth to consider transit as alternative transportation, and it allows them to travel safely and independently throughout Hillsborough County. Some bus routes have demonstrated double-digit ridership growth over the past year,* showing that public transit use is up across all areas of Hillsborough County: Route 39 (Town 'N Country/Citrus Park to netp@rk Transfer Center via Busch Boulevard): 16.4 percent increase     Route 37 (Brandon to Netpark via Grand Regency Plaza): 13.8 percent increase Route 16 (Waters Avenue, between Northeast Tampa and Town 'N Country): 9.7 percent increase Route 9 (Downtown to University Area Transit Center via 15th street): 7.8 percent increase   Route 41 (Sligh Avenue, between West Tampa and NetPark): 7.6 percent increase (*January - August 2013)   For more information about HART, visit www.goHART.org.

HART Ridership up 6% in July 2013!

Another month, another ridership gain for HART!

The numbers are in, and HART had another strong month for ridership in July with 1,181,409 total trips during the month, a 6 percent increase compared to July 2012.

 

"These are exciting times at HART, and we are pleased to have the opportunity to provide dependable service to a growing number of riders each and every month," said HART Chief Operating Officer Katharine Eagan.

Fast facts: 

MetroRapid launched June 10, 2013

• MetroRapid ridership in July was 41,822   
• July 8 saw the greatest ridership throughout the month with 49,332 riders choosing HART 
• Year-to-date (October 2012 - July 2013), bus ridership is up 2.9 percent; an increase of 344,782 trips, compared to the same period last year  
• Average weekday was 44,847; up 3.1 percent over July 2012
• Monthly bus ridership has been on the rise for the last 7 consecutive months 

  

August 2013 Service Changes

Effective Sunday, August 18, HART will make modifications to bus service for MetroRapid North-South and routes 9, 37, and 47LX.

Summary of route modifications:

• MetroRapid North-South: Route permanently moved from Marion Street Transitway to Morgan Street between Marion Transit Center and Kennedy Boulevard and Jackson Street. Minor schedule adjustments. Schedule
• Route 9: 15th Street - Weekday route extended by one-hour to last trip at 8:45 PM (Northbound) and 9:00 PM (Southbound). Schedule
• Route 37: Brandon/Netpark - Weekday route extended by one-hour to last trip at 9:05 PM (Westbound) and 8:05 PM (Eastbound). Schedule 
• Route 47LX: Southshore Limited Express - Minor time changes in first northbound trip in order to provide improved connections at Marion Transit Center. Schedule 

These service changes were made for cost-effectiveness, to streamline route schedules and adjust to ridership trends.

View flier 

For complete information and to view schedules for each modified route, visit www.goHART.org, or call HART Customer Service at 813-254-HART (4278).

 

 

OneBusAway Tampa Arriving August 19!

Real-time schedule info on the go! Starting August 19, the innovative OneBusAway Tampa app from HART puts cool, convenient power at the fingertips of HART bus riders. HART is proud to make Tampa the third city in the nation to adopt this real-time technology, which first debuted in Seattle and New York. The OneBusAway Tampa app provides a suite of tools to deliver real-time bus tracking information to HART riders on the go. Click here for a list of features.   The super user-friendly OneBusAway Tampa is easy to navigate, and it seamlessly interfaces with Web-enabled devices such as computers, tablets, and smart phones. This app uses GPS technology to send up-to-the-minute details on bus arrival information. Available on a number of platfoms Downloading OneBusAway Tampa will be free, easy, and fast. Just tap the "My Location" icon and a map of the Tampa area appears on the screen, plus graphics that show all the active stops. Then tap on the bus icon and its estimated time of arrival is instantly displayed. HART is fully committed to providing the best customer experience with the recent implementation of HART MetroRapid North-South and the upcoming roll out of features like OneBusAway Tampa.      "With an assortment of ways of accessing OneBusAway Tampa, riders will find it extremely convenient and useful," said Philip Hale, HART Chief Executive Officer. That was confirmed by the experience of local resident Dustin Lemke, who has relied on HART for two years to get him around town, volunteered to test the app during HART's pilot program. "The OneBusAway Tampa app really helps me plan my time more wisely," remarked Lemke. "When you can't see the bus and it's running a few minutes late, you start to think you've missed the bus and then will be late for work and think your whole day is ruined. But this app helps keep me calm and knowledgeable about what's going on!" HART partnered with the Center for Urban Transportation Research at the University of South Florida, where the software was developed with funding from the National Center for Transit Research. Georgia Tech evaluated the system for HART too, thanks to funding from the National Center for Transportation Systems Productivity and Management. Visit www.goHART.org this Monday, August 19 for OneBusAway Tampa access/download instructions.

HART Regular Board Meeting 8/07/13 Recap

During its regular monthly meeting on Monday, August 5, the Board unanimously voted to authorize the HART Board Chair Fran Davin to sign an amendment for the creation of the Hillsborough County Metropolitan Planning Organization (MPO) endorsing the 2013 membership apportionment plan for submittal to the Governor's office.   

   

The main focus of the meeting was an overview presentation of Key Performance Indicators (KPIs) and a compliance presentation on

Title VI of the Civil Rights Act, which prohibits discrimination on the basis of race, color, or national origin. 

Key points from the meeting include:

• Marco Sandusky, HART Manager of EEO & Compliance Programs updated the board about HART Title VI compliance. As a recipient of federal funding, HART carries out a Title VI Program consisting of Notification, Complaint Procedures, a Limited English Proficiency (LEP) plan, Public Participation, Fixed Facilities Impact analysis, System-wide service standards and policies, Transit Service Monitoring, and Service and Fare Change Analysis. 

• Katharine Eagan, HART Chief Operating Officer updated the board about Operations Key Performance Indicators (KPIs). The KPI for on-time performance has been trending upward during FY2013 and is expected to meet KPI targets for the year. Ms. Eagan touched upon factors impacting On-Time performance (OTP) and HART staff efforts on mitigating OTP.

COO Katharine Eagan also formally introduced the new HART Director of Van Operations, Ruthie Reyes Burckard, who assumed the role in July. Van Operations includes services such as HARTPlus, HARTFlex, and Travel Training, and Reyes Burckard will also oversee HART Dispatch and Customer Service Departments.

Ms. Burckard will now oversee HARTFlex and HARTPlus service

Reyes Burckard has been with HART since 2002 and most recently served as the Paratransit and Customer Service Manager. In that role she headed up the Paratransit Eligibility and Customer Service departments while ensuring that HART delivers the highest level of customer service.     

Next Regular Board of Directors Meetings 

HART's First Budget and Regular Board Meeting will take place Monday, September 9 at 5:30 p.m., and Final Budget and Regular Board Meeting will take place Monday, September 23 at 5:30 p.m. at the HART Ybor Office, 1201. E. 7th Ave., in Tampa.