HART Ridership up 6% in July 2013!

Another month, another ridership gain for HART!

The numbers are in, and HART had another strong month for ridership in July with 1,181,409 total trips during the month, a 6 percent increase compared to July 2012.

 

"These are exciting times at HART, and we are pleased to have the opportunity to provide dependable service to a growing number of riders each and every month," said HART Chief Operating Officer Katharine Eagan.

Fast facts: 

MetroRapid launched June 10, 2013

• MetroRapid ridership in July was 41,822   
• July 8 saw the greatest ridership throughout the month with 49,332 riders choosing HART 
• Year-to-date (October 2012 - July 2013), bus ridership is up 2.9 percent; an increase of 344,782 trips, compared to the same period last year  
• Average weekday was 44,847; up 3.1 percent over July 2012
• Monthly bus ridership has been on the rise for the last 7 consecutive months 

  

August 2013 Service Changes

Effective Sunday, August 18, HART will make modifications to bus service for MetroRapid North-South and routes 9, 37, and 47LX.

Summary of route modifications:

• MetroRapid North-South: Route permanently moved from Marion Street Transitway to Morgan Street between Marion Transit Center and Kennedy Boulevard and Jackson Street. Minor schedule adjustments. Schedule
• Route 9: 15th Street - Weekday route extended by one-hour to last trip at 8:45 PM (Northbound) and 9:00 PM (Southbound). Schedule
• Route 37: Brandon/Netpark - Weekday route extended by one-hour to last trip at 9:05 PM (Westbound) and 8:05 PM (Eastbound). Schedule 
• Route 47LX: Southshore Limited Express - Minor time changes in first northbound trip in order to provide improved connections at Marion Transit Center. Schedule 

These service changes were made for cost-effectiveness, to streamline route schedules and adjust to ridership trends.

View flier 

For complete information and to view schedules for each modified route, visit www.goHART.org, or call HART Customer Service at 813-254-HART (4278).

 

 

OneBusAway Tampa Arriving August 19!

Real-time schedule info on the go! Starting August 19, the innovative OneBusAway Tampa app from HART puts cool, convenient power at the fingertips of HART bus riders. HART is proud to make Tampa the third city in the nation to adopt this real-time technology, which first debuted in Seattle and New York. The OneBusAway Tampa app provides a suite of tools to deliver real-time bus tracking information to HART riders on the go. Click here for a list of features.   The super user-friendly OneBusAway Tampa is easy to navigate, and it seamlessly interfaces with Web-enabled devices such as computers, tablets, and smart phones. This app uses GPS technology to send up-to-the-minute details on bus arrival information. Available on a number of platfoms Downloading OneBusAway Tampa will be free, easy, and fast. Just tap the "My Location" icon and a map of the Tampa area appears on the screen, plus graphics that show all the active stops. Then tap on the bus icon and its estimated time of arrival is instantly displayed. HART is fully committed to providing the best customer experience with the recent implementation of HART MetroRapid North-South and the upcoming roll out of features like OneBusAway Tampa.      "With an assortment of ways of accessing OneBusAway Tampa, riders will find it extremely convenient and useful," said Philip Hale, HART Chief Executive Officer. That was confirmed by the experience of local resident Dustin Lemke, who has relied on HART for two years to get him around town, volunteered to test the app during HART's pilot program. "The OneBusAway Tampa app really helps me plan my time more wisely," remarked Lemke. "When you can't see the bus and it's running a few minutes late, you start to think you've missed the bus and then will be late for work and think your whole day is ruined. But this app helps keep me calm and knowledgeable about what's going on!" HART partnered with the Center for Urban Transportation Research at the University of South Florida, where the software was developed with funding from the National Center for Transit Research. Georgia Tech evaluated the system for HART too, thanks to funding from the National Center for Transportation Systems Productivity and Management. Visit www.goHART.org this Monday, August 19 for OneBusAway Tampa access/download instructions.

HART Regular Board Meeting 8/07/13 Recap

During its regular monthly meeting on Monday, August 5, the Board unanimously voted to authorize the HART Board Chair Fran Davin to sign an amendment for the creation of the Hillsborough County Metropolitan Planning Organization (MPO) endorsing the 2013 membership apportionment plan for submittal to the Governor's office.   

   

The main focus of the meeting was an overview presentation of Key Performance Indicators (KPIs) and a compliance presentation on

Title VI of the Civil Rights Act, which prohibits discrimination on the basis of race, color, or national origin. 

Key points from the meeting include:

• Marco Sandusky, HART Manager of EEO & Compliance Programs updated the board about HART Title VI compliance. As a recipient of federal funding, HART carries out a Title VI Program consisting of Notification, Complaint Procedures, a Limited English Proficiency (LEP) plan, Public Participation, Fixed Facilities Impact analysis, System-wide service standards and policies, Transit Service Monitoring, and Service and Fare Change Analysis. 

• Katharine Eagan, HART Chief Operating Officer updated the board about Operations Key Performance Indicators (KPIs). The KPI for on-time performance has been trending upward during FY2013 and is expected to meet KPI targets for the year. Ms. Eagan touched upon factors impacting On-Time performance (OTP) and HART staff efforts on mitigating OTP.

COO Katharine Eagan also formally introduced the new HART Director of Van Operations, Ruthie Reyes Burckard, who assumed the role in July. Van Operations includes services such as HARTPlus, HARTFlex, and Travel Training, and Reyes Burckard will also oversee HART Dispatch and Customer Service Departments.

Ms. Burckard will now oversee HARTFlex and HARTPlus service

Reyes Burckard has been with HART since 2002 and most recently served as the Paratransit and Customer Service Manager. In that role she headed up the Paratransit Eligibility and Customer Service departments while ensuring that HART delivers the highest level of customer service.     

Next Regular Board of Directors Meetings 

HART's First Budget and Regular Board Meeting will take place Monday, September 9 at 5:30 p.m., and Final Budget and Regular Board Meeting will take place Monday, September 23 at 5:30 p.m. at the HART Ybor Office, 1201. E. 7th Ave., in Tampa. 

HART Regular Board Meeting 7/15/13 - Recap

HART CEO Philip Hale

The HART Board held its regularly scheduled meeting on Monday, July 15; the Board approved several action items on the agenda.

The HART Board's General Counsel also reported on HART Chief Executive Officer's performance evaluation. The board is pleased with Mr. Hale's performance and outstanding leadership.

In other matters, Jeffrey Seward, HART Chief Financial Officer, provided the Board an overview presentation of the FY2014 - FY2023 Transit Development Plan (TDP).   

Highlights of the Proposed FY2014 -FY2023 Transit Development Plan (TDP) Annual Overview:

• HART staff decided to do a complete TDP refresh in order to incorporate current community conversations and to ensure that the TDP and the HART budget are in alignment. (In the past the TDP and HART budget were not necessarily coupled.) 
• The TDP was a combined organizational effort involving input from every department to create a comprehensive overview of the agency
• The TDP is required in order to secure State Block Grant funding, and HART estimates that it will receive $4.3 million in FY2014
• HART will especially benefit from State Block Grant funding thanks to an increase in ridership. Ridership grew more than 18 percent between FY2008 and FY 2012, and more than 2.8 percent during the first eight months of 2013

Next Steps:

• HART Staff Finalize TDP Update 
• Full TDP Update for Board approval at first Budget Public Hearing in September
• The next step in the process is that HART will submit the approved TDP to the Florida Department of Transportation in late September 

Next Meeting:

HART Board Regular will meet Monday, August 5 at 9 a.m., at the HART Ybor Office, 1201. E. 7th Ave., in Tampa.

Take the Streetcar to Channelside Fireworks!

"Those who won our independence believed liberty to be the secret of happiness and courage to be the secret of liberty." - Louis D. Brandeis

Celebrations of this sacrifice for freedom will take place across American on Thursday, July 4. Locally, Channelside is hosting the 12th Annual 4th of July Fireworks Spectacular. The TECO Line Streetcar is a proud sponsor of the event taking place in the waters near Channelside Bay Plaza. 

The fireworks display begins at 9 p.m. on Thursday, with live music starting earlier in the day. The event draws a HUGE crowd, so it is suggested that visitors arrive a couple hours early in order to get a good viewing spot. Only the first 3,500 people will be able to see the fireworks from the Wharf area of Channelside, with wristbands being handed out.

Channelside Bay Plaza is located at the Tampa Tribune Station

Officials suggest taking the TECO Line Streetcar to avoid the congestion and parking hassle that Channelside will face with thousands converging on the area.

The streetcar system is extending service until 11 p.m. on Independence Day to ensure you get to your car safely!

Suggested parking garages are the Palm Avenue garage in Ybor City or the Ft. Brooke garage in downtown, both garages are less than a block from the TECO Line Streetcar System.  Click here for an interactive map of downtown/Ybor City showing the location of the parking garages to the streetcar line.

HART Bus and Van service will be operating on a Sunday schedule in observance of Independence Day.

For more information on the Channelside Fireworks Spectacular, visit www.channelsidebayplaza.com.
   

Visit www.tecolinestreetcar.org for TECO Line Streetcar System hours, fares and schedules.

Assisting Older Americans on National "Dump the Pump" Day!

Hillsborough Transit Authority (HART), Hillsborough County, Aging Services Division, Town 'N Country Senior Center, Florida Public Transportation Association (FPTA), Florida's Safe Mobility for Life Coalition (SMFLC), and the Florida Department of Transportation (FDOT) have joined together to create a "Dump the Pump" Day event at the Town 'N Country Senior Center in Tampa. 

The 8th Annual National Dump the Pump Day on Thursday, June 20 is a day to highlight that using public transportation is a great alternative to driving that not only saves money, but is also a reliable and safe transportation option for older adults who no longer drive. Hillsborough County has been identified by the SMFLC as one of the Top 10 Priority Counties based on Five Year Average Crash Frequencies for Aging Road Users 65 Years and Older.

 

"By using public transportation, older adults can gain access to the services that they need in an efficient and safe manner to help them remain independent and active in their community" said Lisa Bacot, Executive Director of FPTA. "This will also help them prepare to transition from driving when it's no longer a safe option."

 

In order to increase the use of public transportation, this event will both encourage and introduce the use of the HART transit system to safely move older adults throughout Hillsborough County. The participants at the senior center will have the opportunity to learn about the available transit services provided to older adults, the benefits of using public transportation, and how these resources can help ease the transition from the driving process. Then, the participants will travel together to the closest bus stop to ride the HART system to a local destination.

 

The event will begin at 10:00 am (with the bus ride occurring at 11:10 am) at the Town 'N Country Senior Center, located at: Hillsborough County, Aging Services Division, Town 'N Country Senior Center 7606 Paula Drive Tampa, FL 33615

HART Ridership Continues Growth in May

HART bus ridership numbers for May are in!

• Bus ridership for May 2013 is 1,255,586, up 3.5 percent compared to the same month last year.
• Bus ridership is up 2.8 percent year to date (October 2012 - May 2013), compared to the same months last year.
• May 6th saw the greatest ridership throughout the month with 53,802 riders choosing HART.

Ridership isn't the only thing going up at Hillsborough Area Regional Transit Authority (HART). Numbers show HART's new premier bus service is becoming popular among our riders. During its first 4 days of service, MetroRapid ridership was 4,336. A clear indication that our riders are shifting to MetroRapid.

Last week was the last week for Hillsborough County public school students, which means it's time to blast into summer with HART's Summer Blast Pass. (SBP) For just $30, students 17 and under get unlimited rides on HART local bus routes all summer long. HART's SBP is a perfect way to get to summer jobs, the movies, the mall and all of your favorite places. The HART Summer Blast Pass is now on sale, and may be used on any HART local bus route May 13 - Aug. 31. 

Summer Blast Passes are available for purchase at any of the following four HART locations:

• Downtown Tampa: HART on Franklin, 403 N. Franklin
• Downtown Tampa: Marion Transit Center, 1211 N. Marion St.
• University Area: University Area Transit Center, 13110 N. 27th St. 
• Ybor City: HART Administrative Offices, 1201 E. Seventh Ave.

Summer Blast Pass is not valid for use on HART Express, HARTPlus, or the TECO Line Streetcar System. Proof of age is required at the time of purchase.

Last year nearly 67,134 trips were taken as part of Summer Blast Pass. The purpose of the program is to familiarize youth to consider transit as alternative transportation, and it allows them to travel safely and independently throughout Hillsborough County. 

For more information about HART, visit www.goHART.org